FAQs

The Mission Enterprises (Vic) Ltd group is managed by a Board of Directors who bring their broad experience and expertise in business, community development, finance and investment to Entrust. The CEO leads a small team of dedicated staff and is responsible to the Board for all operations. (For more details see “Meet the Team”).

Entrust Foundation is a not-for profit organisation coming under the legal framework of Mission Enterprises (Victoria) Limited. Entrust Foundation has two separate funds set up to service our projects. Entrust Foundation is the Australian Taxation Office Registered fund for tax deductible gifts. Entrust Projects is for donations that do NOT require a tax receipt. Both funds are subject to external audits, ATO (Australian Tax Office) and ACNC (Australian Charities and Not-for-Profit Commission) regulations and report to the Board of Mission Enterprises (Vic) Ltd.

No. Entrust is able to ensure 100% of all donations are used for the project or cause selected. We are able to do this because of the generosity and foresight of Eugene Veith and the capital he left invested. Along with some corporate sponsorship, this covers the cost of all our administration and project selection. Where a tax deductible receipt is given, there is a small charge to cover the direct cost of government compliance. This cost is already included in the project budget. Entrust exists to support our implementing partners and we receive no financial benefit from our activities (just the satisfaction of knowing we have made a difference!!).

We connect closely with known partners who are already working in the hard-to-reach places and have local knowledge, cultural sensitivity and a proven track record. Our partners come to us with projects they are interested in, or work they are already doing, and allow us to come alongside them in their endeavours. A project application is completed and all projects pass through a project approval process before we agree to fund them. All of our partners sign a Partner Agreement with Entrust promising to operate with integrity & transparency and comply with pre-agreed reporting standards.

They range from small, grass-roots non-government organisations to mid-sized aid, development, and mission organisations. All partner organisations operate within a registered legal structure.  Entrust team members have a close personal relationship with them and connect on a regular basis via Zoom, email, WhatsApp and regular personal visits.

Entrust has a Child Protection Policy which is strictly enforced. When funding projects where there are vulnerable children, we prioritise those that ensure the best interest of the child by strengthening families to care for children, reduced risk of separation from immediate and extended family, and support systems that provide alternative family or community-based options to institutionalisation. For our full policy please contact info@entrust.org.au and request a copy.

The privacy of our donors, implementing partners and the people they work with, is extremely important to us. We have developed a Privacy Policy to ensure that everyone’s privacy is respected, and all parties know how their information will be used.  We encourage you to read this policy and email us at info@entrust.org.au should you have any questions or concerns.

Click on the “Donate” button which will direct you to our online giving options. A cheque may be mailed to Entrust Foundation, PO Box 553, Doncaster VIC 3108. For any queries, please email info@entrust.org.au

Donations given to “Entrust Foundation” will receive a tax-deductible receipt.  Gifts NOT requiring a tax-deductible receipt should be made payable to “Mission Enterprises (Vic) Ltd. Donations may be made online or contact info@entrust.org.au for bank details.

The majority of Entrust’s projects are tax-deductible, under our PBI (Public Benevolent Institute), M E Foundation for Aid and Relief. Where a project is not tax deductible, it will be clearly stated on the project page.

Entrust does not process unsolicited funding requests and they only have the capacity to help existing, approved project partners. NO funding for personal support, conferences, vehicles, past debt, airfares or personal education is considered.

If you have a concern, you are encouraged to approach Entrust and talk to the appropriate staff member. Complaints and concerns are viewed as an opportunity to learn and improve. Entrust Foundation has a Complaints Handling Policy which tells you the exact steps and processes to take should you have a complaint. To receive a copy of the policy, email us at info@entrust.org.au and we will send it to you by return email.